Hotel A-Z


You can receive adapter and mobile phone charger at the front desk for a deposit of CHF 30.00.

Please bring them back by check out.


Baby cot

A baby cot is available on request at the front desk.


Bank / ATM

Various banks are located next to the main station or in the center of Baden. General opening hours Monday to Friday from 9 am until 5 pm (partially closed during lunch hours).



The bar is open daily from 5 pm until midnight.


Bed Linen / Towels

Our bed linen consists anti-bacterial material, most suitable for guests with allergies. If you need extra bed linen (duvet/pillow/blanket), please contact the front desk. On request, we change the bed linen and towels daily.


Breakfast buffet

Breakfast is served in our restaurant “elements”: Monday till Friday from 6.30 am until 10 am, Saturday and Sunday from 6.30 am until 10.30 am. On request we will serve breakfast to your room (during the same hours as mentioned before).


Check out / Express check out

Your room is available until 12:00 noon on the day of departure. The front desk will be glad to provide you with information on the possibility of a later departure; depending on the departure time there will be a fee. If you provide us your credit card number with expiry date and a mail address upon arrival, we will  charge your hotel costs directly after your departure and  send you the invoice by mail.



At the front desk, behind the newspaper stand, you will find a cigarette machine.



Next to the front desk you will find a touch screen (electronic concierge) with all important and interesting information. Just one touch and you have the actual weather information, train timetables, excursion suggestions and further information. Do not hesitate to contact the front desk for further more questions.


Conference rooms

Our conference rooms have space from 2 up to 120 participants; for more information or reservations please contact the front desk.


Credit cards

We accept: Visa, Mastercard, EC-Maestro, Diners Club, American Express, JCB, Postcard, Lunch Checks and Reka Checks for payment; unfortunately we do not accept any other cheques.


Currency exchange

At the front desk you can change common currencies.


Digital Concierge

Our "Digital Concierge" - the digital hotel portfolio will give you several informations for your stay in Baden. Simply log in to and find out more!


Do not disturb!

If you do not want to be disturbed please place the sign outside your door. Remove it when leaving the room to allow the housekeeping to clean your room between 07.00 am and 03.00 pm.


Dry cleaning / laundry / ironing service

We kindly ask you to put your laundry in the respective plastic bag and write your room number and name on it. Please fill out the laundry list. Laundry handed in before 10.00 am will be returned at the same day. Dry cleaning requires two days. Express dry cleaning is possible, when you give the laundry to our front desk before 10.00 am for a small extra cost we iron your shirts. On request, we provide you with an ironing board and an iron in the room.



The hotel is equipped with 230-volt outlets. Adapters can be borrowed at the front desk for a deposit of CHF 30.00.



If you need medical assistance, please contact the front desk; dial 500 or the SOS button on the phone. First aid items are available at the front desk.


Escape plan

Behind the door in your room you will find the escape plan; in case of a fire alarm, please follow the instructions.



City tours and day trips can be booked at the front desk or at Info Baden nearby the train station.



In case of fire follow the evacuation plan posted in your room. All rooms are provided with fire detectors.



The “Fitness center Baden” is located at the Schulhausplatz in Baden. Hotel guests can go there free of charge with the Cityticket of Baden (you will be able to get it on request at the front desk).

Opening hours: Monday –  Thursday 9 am - 10 pm, Friday 6.30 am - 9 pm, Saturday & Sunday 10 am - 4 pm.

In addition you can borrow a gym bag with fitness equipment free of charge at the front desk, as well as a yoga mat together with a special wellness treatment.


Flight information – arrival/departure

Please ask at the front desk for any information concerning flights or use our digital concierge.


Front desk

Our multilingual staff helps you 24 hours. Please call 500 from your room to contact the front desk.



On request there is the possibility to store items, medications/drugs etc. in our fridge or freezer at the front desk.


Gift Coupons

At the front desk we sell vouchers.


Ice cubes

Please ask in our restaurant “elements” for ice cubes.



For any questions, do not hesitate to contact the front desk at the direct number 500.



Different daily newspapers are at your disposal in the lobby or in the restaurant.



The entire hotel is equipped with free WIFI. The access code is „DuParc-Free“– “54free00“. Next to the front desk there is a computer station with a printer. Please contact the front desk for IT-Support assistance.



In case of violation the costs incurred will be charged to your bill; the hotel declines any liability for a guests possessions.


Lost and found

If you find a lost item please bring it to the front desk; if you have lost something contact as well the front desk.



On the ground floor we offer luggage storage free of charge. For information please ask the front desk.


Luggage scale / Luggage service

A luggage scale is available on loan at the front desk. On request we deliver your luggage to your room; please contact the front desk. If you need any help with your luggage, please contact the front desk.


Mail / Messages

If you receive a call during your absence the front desk will accept a message and will forward it to you as soon as possible.



You can use the minibar to cool your own products. One minibar filling per stay is free of charge.



We have a separate massage room, where various massages and wellness treatments (additional extra charges) are offered. Our front desk team will arrange an appointment for you.


Non-smoking rooms

If you smoke in the room we charge you an extra cleaning fee of CHF 150.00.


Night porter

From midnight to 6:30 am our night porter is in charge at the front desk. Please note that the entrance doors are closed for safety reasons between 00.30 am - 01.30 am. To get into the hotel press the night bell on the left side at the entrance.



The daily parking fee is CHF 15.00 per car.



Dogs and cats are welcome at a supplement of CHF 15.00 per pet/per day (food not included). Please note that the dogs have to be kept on a leash in and around the hotel.


Pillow selection

We offer spelt pillows, neck pillows, feather pillows and synthetic pillows on request. Please contact the front desk.



A pharmacy is located not far from the hotel directly at the train station. Ask at the front desk for directions.

If you need medical attention, contact the front desk directly by telephone number 500 or the SOS key. Some first-aid items are available at the front desk.


Photo copies

For an extra fee (CHF 0.50 per copy/CHF 1.00 per colored copy) we copy your documents at the front desk.


Prayer rug

You can get a prayer rug at our front desk.


Restaurant “elements”

Our restaurant “elements” is opened daily from 6.30 am to 12.00 midnight. Hot dishes are served from 11.00 am to 10.45 pm. During the summer months, our garden terrace is open from 9.00 am to 11.00 pm.


Room service

Our current room service card is attached to this information map for your order. Please contact our front desk (phone 500); additional room service charge: CHF 5.00 per delivery.



Your room is equipped with a safe. Please read the instructions very carefully before you enter a code.


Sewing service

For smaller sewing work please contact the front desk.


Shoe-cleaning machine / shoe cleaning service

A shoe polishing machine is located in our lobby. In addition, you will find a box in your cupboard with instructions for our personal shoeshine service.



The town center of Baden is only a few minutes away. There you will find various shops for your purchase.

If you are looking for something specific, please contact the front desk. Opening hours in Baden during the week are from 8.00 am – 7.00 pm, on Saturday from 8.00 am – 5.00 pm Not far from Baden is one of the largest shopping centers in Switzerland, the Tivoli Shopping Center in Spreitenbach; ask at the front desk for the route.



We kindly ask our smokers to smoke outside in the smoking area in front of the hotel.


Swimming pool (in- and outdoor)

The Cityticket Baden includes one free entrance for the local outdoor/indoor swimming pool (the Cityticket is available on request at the front desk).


Tab water

The water from the tap is safe to drink, of good quality and also usable for the tea– and coffee kettle.



Our front desk staff will be helpful in ordering a taxi for you. The costs can be settled via your hotel invoice.


Tea & coffee kettle / coffee machine

A tea & coffee kettle is available in each room. The coffee machine is stocked with coffee capsules; for more capsules (for a fee), please contact the front desk.



To obtain a line, dial “0” first and then the desired number. To call another room please dial the three room number digits; for reaching rooms with only two digits please dial a “4” first.


Toilet articles / other articles

Different toiletries like razor blades, sanitary towels, combs, nail files, tooth paste and tooth brush, cotton buds or sewing kit are available at the front desk free of charge. On request we can provide you with a bathrobe, as well as an anti-slip mat for shower / bath or a bathroom stool.


Train to the airport

A current train schedule is attached to this folder. Our front desk team will be glad to explain you the way to the station.


Wake-up call

On request you can order a wake-up call at the front desk. By pick up the telephone receiver you stop the alarm. We cannot be held responsible for wrongly performed wake up calls.


Sports activities in Baden


Badminton / Tennis

Freizeitcenter Baregg

Zelgweg 11

5405 Baden-Dättwil AG

+41 56 493 44 55

Monday – Sunday 08.00 am – 10.00 pm



Freizeitcenter Baregg

Zelgweg 11

5405 Baden-Dättwil AG

+41 56 493 44 55

Monday – Sunday 08.00 am – 10.00 pm


Gym / Fitness

Fitnesscenter Baden

Bahnhofstrasse 31

5400 Baden

+41 56 221 13 73

Monday, Wednesday, Thursday 09.00 am – 10.00 pm

Tuesday 06.30 am – 10.00 pm

Friday 06.30 am – 09.00 pm

Saturday, Sunday 10.00 am – 04.00 pm



Schwimmbad Baden

Pfisterstrasse 1

5400 Baden

+41 56 221 62 05

Monday – Friday 10.00 am – 10.00 pm

Saturday – Sunday 09.00 am – 06.00 pm



At the river Limmat, just 2 minutes away from the hotel, you can have a run, a walk or it´s good for a bike trip. Ask at the front desk for more information.



Golfpark Otelfingen

Neue Riedstrasse 72

8112 Otelfingen

+41 58 568 68 00

Monday – Friday 09.30 am – 03.30 pm

We use cookies to give you the best experience on our website. Learn more